Trade Customer
Eligibility and Benefits
Wood Artists Gallery is a trade-focused
company, committed first and foremost to the professional builders, architects,
and interior designers who know and appreciate the finest in handcrafted and
artisan quality products.
To qualify as a
Trade Customer who is eligible for the benefits described on this
page, you will need to
click here to register as
a member.
Already a
member? Click here to sign in.
Trade Membership Benefits
Trade Members-Only Discount
-- A
trade discount is offered to design professionals including architects,
interior designers, builders and corporate buyers on all products purchased
through Wood Artists Gallery. You must be a member to qualify for this
discount. These discounts vary depending on the size of the order and whether
the purchase is for a stocked or custom item. Your customer service
representative can discuss these discounts with you.
Six-Point Customer Satisfaction Program
-- Attentive service and customer satisfaction are key to the continuing
success of Wood Artists Gallery. We employ a team of professionals educated in
design who genuinely understand the buyers’ needs. Our 6-point
customer satisfaction program includes:
-
Specifications: We will assign you a
representative who becomes familiar with your project, your desired outcome and
your budget, and recommend one or more artisans/manufacturers and specific
works based on their assessment of these criteria.
-
Pricing: A proposal will be provided
for custom products that details the work and provides you, as a trade member,
a net discount.
-
Status Reports: You will receive
regular updates as to the status of your project via email, or, if you prefer,
a personal phone call.
-
Quality Control:
Once your project
is completed, a professional artisan will inspect your commissioned piece for
flaws and compare it against the original specifications to ensure its
accuracy.
-
Delivery:
Your project will be
shipped in a carefully, appropriately packed box to ensure that it is flawless
when you receive it.
-
Confirmation: Once your order is
received, your representative will contact you to ensure that it meets your
expectations and answer any questions you may have about the care and
installation of your purchase.
